Refund & Cancellation Policy

Last Updated: 22-08-2026

At Ali’s Bake, we take pride in preparing every cake, cupcake, brownie, and dessert freshly and with care. Because our products are perishable and often customized to order, our refund and cancellation policy is designed to be fair to both our customers and our small bakery business. Please read this policy carefully before placing an order.

1. Order Confirmation

All orders placed via WhatsApp, Instagram, or phone are confirmed only once we have acknowledged the order details (flavour, size, design, delivery date, time, and address) and, where applicable, received an advance payment via UPI. An order is not considered confirmed until this acknowledgement is provided.

2. Cancellations

Standard Cakes: Cancellations for standard, non-customized cakes and bakery items may be made up to 24 hours before the scheduled delivery/pickup time for a full refund of any advance paid.
Customized/Designer Cakes: Since customized cakes involve dedicated ingredients, design work, and preparation time, cancellations must be made at least 48 hours before the scheduled delivery/pickup time. Cancellations made after this window may not be eligible for a refund, as preparation may have already begun.
Same-Day Orders: Orders placed for same-day delivery or pickup cannot be cancelled once confirmed, as preparation typically begins immediately.
To request a cancellation, please contact us as soon as possible via WhatsApp, Instagram, or phone using the details in Section 7 below.

3. Refunds

Refunds, where applicable, will be processed back to the original UPI account used for payment within 5–7 business days of approval. We do not currently offer refunds for cash-on-delivery orders unless the order was not delivered or was significantly defective (see Section 4).

Refunds may be issued in the following situations:

The order was cancelled within the applicable cancellation window (see Section 2)
We were unable to fulfil or deliver your order for reasons within our control
The product delivered was significantly different from what was ordered, or arrived damaged/spoiled due to our error (see Section 4)

4. Quality Issues & Damaged Orders

We carefully package all orders to preserve freshness and presentation during transit. However, if you receive an item that is damaged, spoiled, or significantly different from what was ordered:

Please contact us within 2 hours of delivery via WhatsApp or phone.
Share clear photos or a video of the product and its packaging as received, along with your order details.
We will review the issue and, where our error is confirmed, offer a replacement, partial refund, or full refund at our discretion, depending on the nature of the issue.

We are unable to offer refunds or replacements for complaints raised after this 2-hour window, or for issues arising from incorrect delivery addresses, unavailability of the recipient at the time of delivery, or normal minor variations in handmade decoration (such as slight differences in colour shade, piping style, or garnish placement from reference images).

5. Taste & Personal Preference

As taste is subjective, we are unable to offer refunds solely on the basis of personal taste preference, provided the product matches the flavour and description that was ordered and is in good condition upon delivery.

6. Non-Refundable Situations

Refunds will not be provided in the following cases:

Change of mind after the applicable cancellation window has passed
Delay or non-availability of the recipient at the delivery address at the agreed time
Incorrect address, contact number, or delivery details provided by the customer
Complaints raised after the 2-hour reporting window mentioned in Section 4
Orders already collected or delivered without any reported issue at the time of receipt

7. How to Request a Cancellation or Refund

To request a cancellation, refund, or report an issue with your order, please contact us as soon as possible with your order details:

Business Name: Ali’s Bake
Website: alisbake.in
Instagram: @cookwith_parveen
Phone/WhatsApp: +91 9743515769
Email: [email protected]

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage customers to review this policy before placing an order.